Helping Your Customers, Solving Problems, 24/7
Technology is part of every business today. When something breaks or doesn't work, your reputation is on the line. At Hamedia, we make sure your customers always have help available—backed by skilled professionals and GrowthPilot AI™ for faster, smarter support.
Outsourced technical support
Why Businesses Outsource Technical Support
Running tech support in-house is expensive and stressful. Here's what outsourcing with Hamedia gives you:
Lower Costs
Only pay for the hours and coverage you need.
Always Available
24/7 support, even on weekends and holidays.
Faster Answers
AI helps us respond quickly and route urgent issues.
Happier Customers
Professional, consistent, and caring support.
Room to Grow
Scale support without the stress of hiring.
What We Do
A full set of technical support services that cover the common problems your customers face.
Help Desk Support
Front-line customer assistance for common technical issues
System & Network Support
Proactive monitoring and troubleshooting for infrastructure
Product & App Support
Comprehensive support for software and applications
Hardware Support
Diagnostics and repair coordination for physical devices
Incident Management
Structured tracking and escalation of technical issues
Reporting & Insights
Data-driven insights to improve your products and services
How We Work With You
We keep the process simple and structured for seamless integration
Why Choose Hamedia?
See how our outsourced technical support compares to in-house teams and freelancers
| Feature | Hamedia Technical Support | In-House Team | Freelancer |
|---|---|---|---|
| Coverage | 24/7 Global | Business hours only | Limited availability |
| Cost | Flexible, pay-as-you-need | High salaries + benefits | Cheap hourly, but unreliable |
| Expertise | Trained + AI-supported | Requires training | Varies widely |
| Scalability | Add/remove quickly | Slow hiring process | Limited capacity |
| Technology | GrowthPilot AI™ | Manual processes | Basic tools |
The Benefits You'll See
Measurable results that demonstrate the impact of professional technical support
Customers get answers in under 60 seconds on average
Ticket backlogs shrink by 40% or more with our AI-powered triage
Customer satisfaction improves by 20-30% within months
Save up to 50% compared to hiring in-house technical staff
A Real Example
How we helped a growing SaaS startup transform their technical support
SaaS Technical Support
SaaS Support Team
Overloaded internal team and unresolved ticket backlog
The Challenge
A growing SaaS startup was drowning in 1,200 unresolved tickets. Developers were pulled away from product work to answer support questions, and customers were waiting days for replies.
The Solution
Hamedia deployed 24/7 technical support with AI-powered triage and a dedicated team trained on their product. Tickets were prioritized by urgency and routed to the right specialists without interrupting developers.
Results Within 90 Days
"Hamedia transformed our support operations. Our backlog finally disappeared, our customers are happier, and our engineers are focused on shipping features again."
— CTO, Growing SaaS Startup
Service Packages
Flexible technical support plans that scale with your business needs
Essential technical support for small teams and startups
Comprehensive support for growing businesses
Mission-critical support for large organizations
Who We Support
Our technical support works across many industries with specialized expertise.
Tech & SaaS
Customer onboarding, troubleshooting, subscription renewals
Real Estate
CRM and property management system support, Troubleshooting for listing, leasing, and tenant portals
Finance
Fintech and banking app troubleshooting, CRM and client data management support
E-Commerce & Retail
Checkout problems, POS systems, customer account issues
Security & Property
Guard software, access control systems, scheduling platforms
Trusted Integrations & Compliance
We integrate seamlessly with your existing tools and follow strict compliance standards
Platform integrations
Your support stack stays exactly where it is. We plug into the tools you already rely on.
Compliance & security
Built with privacy and data protection in mind, for you and your customers.
HIPAA Compliant
Designed for handling sensitive healthcare and patient data.
GDPR Ready
Respecting EU data protection and user consent requirements.
PCI-DSS Aware
Processes and workflows aligned with payment security best practices.
See Our Technical Support in Action
Watch how our team combines human expertise with AI technology to deliver exceptional support
Frequently Asked Questions
Get answers to common questions about our technical support services
Ready to Take Tech Stress Off Your Plate?
Your customers deserve fast answers, and your team deserves to focus on what they do best. With Hamedia's Technical Support Services, you get reliable, 24/7 help that combines human care with AI efficiency.
Most clients see measurable results within 3 months • No long-term contracts